Privacy Policy
Best Comfort ("we", "us", "our"), a brand of Best Comfort Sdn Bhd, respects your privacy. This policy explains what information we collect through our website, mobile application and order-management platform, how we use it, and the choices you have. It applies to dealers, retailers, sales staff, production and delivery personnel, and end customers whose orders are managed on our platform.
1. Information We Collect
- Account information — name, email, mobile number, role, branch/company assignment, and profile photo.
- Order information — products, configurations, delivery addresses, order status, reference images and notes.
- Usage information — device type, app version and basic diagnostic logs used to keep the service reliable.
2. How We Use Your Information
- To create and manage accounts and the dealer network hierarchy.
- To process, produce, track and deliver orders.
- To send service notifications (order status, production and delivery updates).
- To maintain security, prevent abuse and improve the platform.
3. Sharing
We do not sell your personal information. Information is shared only within the relevant dealer hierarchy and operational teams (e.g. an order's assigned production and delivery staff), and with service providers strictly to operate the platform.
4. Data Retention & Security
We retain information for as long as your account is active or as needed to fulfil orders and meet legal obligations. We use industry-standard safeguards including encrypted credential storage and access controls.
5. Your Rights
You may request access to, correction of, or deletion of your personal data. Account holders can delete their account at any time — see our Account Deletion page.
6. Contact
Questions about this policy? Contact us or email hello@bestcomfort.com.my.