Warranty & Care

Every Best Comfort piece is built to last and backed by our factory-direct warranty plus an after-sales repair service.

5-Yr

Frame & Joinery

Structural warranty on the hardwood frame and joints.

1-Yr

Fabric & Foam

Against manufacturing defects in covers and cushioning.

∞

Repair Service

Logged, collected, repaired and returned by our team.

What's Covered

Manufacturing defects in the frame, joinery, foam and stitching.
Faults reported within the warranty period from the delivery date.

What's Not Covered

Normal wear, fading from direct sunlight, and changes from everyday use.
Damage from misuse, accidents, spills, pets, or unauthorised repairs.
Minor variation in colour/grain inherent to natural materials.

How to Make a Claim

Report the issue through your dealer or in the app (raise a service ticket with photos). Our team logs the defect, arranges collection, repairs the piece and returns it. You can follow every step on the Track Order page.

Care Tips

Vacuum or soft-brush covers regularly; blot spills immediately.
Keep away from direct sunlight and heat sources to preserve colour.
Rotate and plump cushions to keep an even shape.

Need help? Contact us or email hello@bestcomfort.com.my.